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Your new Nest Thermostat is waiting! Sign up by May 7, 2014 to be enrolled in the sweepstakes! Enroll today to see all the benefits of paperless billing.

The Consumer Rate Relief Charge (CRRC) will appear on bills for Appalachian Power customers in West Virginia beginning in mid-November. Although this is a new line item on customer bills, it is not an increase in rates. The charge is for previous fuel and purchased power costs, and is offset by an equal reduction in the Rate Billing charge. There is no net rate change for customers.

A surge in coal prices beginning in 2008 caused coal and purchased power costs to escalate, creating an unrecovered debt. Through the passage of the Consumer Rate Relief Bonds bill in 2012 and with the West Virginia Public Service Commission’s approval, Appalachian Power avoided a rate increase by securitizing that debt. The cost of those bonds will be recovered through customer rates over a 15-year period.

Rates actually decreased about 3 percent on Sept. 1, and will remain at that lower level with this change in how charges appear on customer bills. Rates are still 9.4¢ per kilowatt-hour (kWh). This is well below the national average of 11.9¢/kWh.

Know what's below before you dig
If you have underground electric lines, never start a digging project without knowing where the lines are located. Call 811 before you dig to avoid serious injury, expenses or possible penalties .

Create your own emergency kit
Be prepared when the power goes out.

Business and Economic Development
Appalachian Power works with economic development organizations to promote economic growth and bring jobs to our service territory.

A Critical Message About Copper Theft
Copper theft is illegal and can kill, so protect yourself and your loved ones by learning more.
West Virginia libraries loaning Kill-A-Watt meters
Appalachian Power and local public libraries around West Virginia want to help reduce your energy consumption. A Kill-A-Watt™ meter is simple to use and can quickly help identify the biggest opportunities for savings.
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In addition to your web password, this account has a privacy Security Code. The Security Code is a password you verbally requested with an agent for your electric account. Beginning January 7th the Security Code will be required to login. Please call our Customer Operations Center at (800) 956-4237 to verify or change your Security Code.