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AEP’s Ohio and Marshall county service area in West Virginia is managed by Appalachian Power. Online customer service functions and information provided at AppalachianPower.com or any of the Appalachian Power social media sites apply to our Northern Panhandle customers as well.
Northern Panhandle employees are based in Wheeling.
For Customer Service, please see the My Account section of this website, or call us at 1.800.852.6942.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.956.4237.
Please login to manage your account.