Thank you for your patience.
As you begin to shop for a Competitive Service Provider (CSP), you'll hear some new terms and concepts that are used when participating in Customer Choice. Become familiar with these terms and concepts as you evaluate offers from providers.
The arrival of competition to Virginia's electric utility industry brings with it a new vocabulary.
A person, local government or organization licensed by the SCC that brings together a group of customers and negotiates the price and other details for electric supply service on their behalf.
A person or company licensed by the SCC to sell competitive energy services in Virginia. Aggregators are Competitive Service Providers.
The delivery of electricity to your home or business over distribution lines; this service must be purchased from Appalachian Power Company Virginia at regulated rates.
EDI functionality is not available for Virginia at this time, so enrollment and switching activities remain a manual process.
A CSP that supplies generation services, or when provided together, generation services and its transmission to the distribution facilities of the Company to an eligible retail customer.
Consists of the generation of electricity, or when provided together, the generation and transmission of electricity to the distribution facilities on behalf of a retail customer.
The regulated public utility that owns, maintains and operates the distribution lines and other equipment necessary to deliver electricity to you; LDCs are regulated by the SCC.
A tax, imposed on electricity consumers by most localities of the Commonwealth based on kilowatthours (kWh) used by the consumer.
The price to compare appears on the monthly bill you receive from Appalachian Power Company Virginia and includes combined costs for generation and transmission services. Not all companies state price to compare in this same manner, or include both generation and transmission services. Please check to make sure you are comparing similar charges.
A tax on electricity consumers in the Commonwealth based on kWh used by the consumer and delivered by Appalachian Power Company Virginia.
Consists of transmission service provided under the applicable Open Access Transmission Tariff (OATT) and retail transmission service.
The separation of generation, open-access transmission, retail transmission and distribution services and possibly other related services into service offerings with separate prices for each.
AppalachianPower.com and the Appalachian Power customer mobile app (com.aep.customerapp.apco).
Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each.
Throughout the site or app, we may provide links to resources and sites that are not part of AppalachianPower.com or the Appalachian Power customer mobile app.
Passively collected information
Personally identifiable information
The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.
In addition, we may use elements of this information in the following situations:
Also, Appalachian Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.
Appalachian Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Appalachian Power may not be secure.
If you would like to update your personally identifiable information or if you have questions
you provide any personally identifiable information through this site. Use of our web site after
This policy was last revised on December 13, 2017.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.956.4237.
Please login to manage your account.