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Appalachian Power plans transmission upgrades in Kanawha County.

Appalachian Power is planning to upgrade the electric transmission system serving customers in Kanawha County. The Hernshaw Area Improvements Project involves building approximately 4 miles of electric transmission line and expanding a substation. The upgrades enable the retirement of two parallel 6-mile transmission lines located on difficult terrain and reduce the likelihood of landslides in the area.

Appalachian Power is planning to upgrade the electric transmission system serving customers in Kanawha County. The Hernshaw Area Improvements Project involves building approximately 4 miles of electric transmission line and expanding a substation. The upgrades enable the retirement of two parallel 6-mile transmission lines located on difficult terrain and reduce the likelihood of landslides in the area.


CARES Act funding available for West Virginia customers

The State of West Virginia is allocating funding to help pay residential customers' utility bills. 

The State of West Virginia is allocating funding to help pay residential customers' utility bills. 


Investment improves electric service for customers

Learn how Appalachian Power is deploying technology to reduce the frequency and duration of power outages.

Learn how Appalachian Power is deploying technology to reduce the frequency and duration of power outages.


A story of possibilities

At Augusta Levy, children with autism are learning the independent living skills they need to thrive, thanks in part to the AEP Foundation.

At Augusta Levy, children with autism are learning the independent living skills they need to thrive, thanks in part to the AEP Foundation.


A new purpose for the pony

What happens when fleet vehicles get retired? Sometimes they get a whole new purpose. And that purpose can change lives.

What happens when fleet vehicles get retired? Sometimes they get a whole new purpose. And that purpose can change lives.


Keeping kids on track in math

Remote learning helps West Virginia students in Lincoln and Logan counties stay on course in math skills. 

Remote learning helps West Virginia students in Lincoln and Logan counties stay on course in math skills. 


Resources for our business customers

Here are resources that will help your business navigate the Coronavirus pandemic.

Here are resources that will help your business navigate the Coronavirus pandemic.


Our safety efforts

The steps we've taken to keep our customers and our employees safe.

The steps we've taken to keep our customers and our employees safe.


Let us help you

We urge customers to make every effort to keep their accounts current during the period when disconnections are suspended. If you anticipate problems paying your electric bill, please contact us to discuss payment options.

Bills will not be waived and we urge customers in financial distress to call us with bill payment concerns on 1-800-956-4237.

We urge customers to make every effort to keep their accounts current during the period when disconnections are suspended. If you anticipate problems paying your electric bill, please contact us to discuss payment options.

Bills will not be waived and we urge customers in financial distress to call us with bill payment concerns on 1-800-956-4237.


Temporary suspension of disconnects for non-payment

We have temporarily suspended all disconnections for non-payment. We know our customers are concerned about their families, and ensuring you have reliable electric service allows you to focus on staying healthy and well. We are committed to doing what we can to help our customers, our employees and the communities we serve navigate this uncertain time. We urge customers to make every effort to keep their accounts current during the period when disconnections are suspended. If you anticipate problems paying your electric bill, please contact us to discuss payment options.

We have temporarily suspended all disconnections for non-payment. We know our customers are concerned about their families, and ensuring you have reliable electric service allows you to focus on staying healthy and well. We are committed to doing what we can to help our customers, our employees and the communities we serve navigate this uncertain time. We urge customers to make every effort to keep their accounts current during the period when disconnections are suspended. If you anticipate problems paying your electric bill, please contact us to discuss payment options.


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