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Report Overgrown Trees that Threaten Power Lines

For your safety and the safety of your family, please do not attempt to cut back trees near our power lines. Instead, report the threat using our easy form below. Once we receive your report, we’ll inspect it and determine whether the regularly scheduled trim servicer for this location should be moved up. While we aim to eliminate threats to our community’s electricity, we are not authorized to trim trees strictly for the protection of private property.

Report Overgrown Trees that Threaten Power Lines

Please use the form below to alert us of a tree you believe may be growing too close to one of our power lines or may present a hazard to the lines. An Appalachian Power representative will examine the situation and, if the problem cannot wait for the next scheduled maintenance, we will schedule the required work as soon as possible. Overall, it is our objective to provide safe and reliable electric service. It is not Appalachian Power's responsibility to protect private or public property from falling trees or limbs.

CAUTION: For your safety, please do not work on trees near power lines.

Trees interfering with electric utility lines are pruned or removed around the Appalachian Power system - neighborhood by neighborhood. Appalachian Power does not charge customers when performing this maintenance. Faster growing species may require removal or more clearance from the electric line than slower growing species. We trim trees according to standards set forth by the Tree Care Industry Association and the International Society of Arboriculture.

Appalachian Power only trims trees that are growing too close to company lines - the lines that run from pole to pole. The company does not trim trees that are threatening to interfere with your service drop (the line that runs from our pole to your house). You are responsible for trees close to your service drop (line from the pole to your house). When you are ready to trim the tree, give us two days' notice and we'll safely disconnect the service drop for you.

Learn how to plant the right tree in the right place.

Have a tree problem? Let’s start here.

First, let’s confirm the tree interference (in relation to the residence).

Appalachian Power only trims trees that are growing too close to company lines -- the lines that run from pole to pole. The company does not trim trees that are threatening to interfere with your service drop (the line that runs from our pole to your house). You are responsible for trees close to your service drop (line from the pole to your house). When you are ready to trim the tree, give us two days' notice and we'll safely disconnect the service drop for you.

Next, provide your contact information.

The best number to reach you during the outage.

What’s the best time to reach you? Select any that apply.

We'll also need your account information.

11-digit number at the top of your bill
Apt, suite, building, unit, etc.

Finally, tell us a little about your issue

What's the tree location (in relation to the residence)?

Select common hazards (optional).

SAFETY HAZARD CONDITIONS

A safety hazard is a condition that poses an immediate risk to the public, and can include:

  • Downed wires that may be sparking or near water
  • Trees that have fallen on power lines

Never go near or touch a power line.

Report A Safety Hazard

Letting us know about safety hazards helps prevent phone lines from becoming overloaded and helps us prioritize work.

Call our Customer Operations Center immediately at 800.956.4237 (available 24 hours).

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