You can help a relative, friend keep their power on by getting notifications when they are at risk of being disconnected. Often, people add this service to accounts of vulnerable customers (those with mental impairments, illness, or advanced age) who have difficulty understanding Appalachian Power's disconnection process, but this free service is available for any customer.
How Third-Party Notifications work:
- Print a Third-Party Authorization Form
- The account holder must complete, sign, and mail it to the address on the form, authorizing you to receive notifications on their behalf
- As an authorized third-party, you will receive copies of the billings if electric service is at risk of being disconnected due to non-payment
You will not be responsible for paying the bill.