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A handbook for Competitive Service Providers (CSPs) interested in participating in Appalachian Power Virginia's Customer Choice Program. The handbook includes the following information:
Provider Handbook
All provider support inquiries should be made by email to: virginiachoiceoperations@aep.com
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800-956-4237.
System Maintenance Many online functions, like login and outage reporting, won't be available from 5:00 AM - 11:00 AM ET on Saturday, 12/13.
If you have an urgent issue, please call our Customer Operations Center at 800-956-4237.