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Provider Handbook and Support

A handbook for Competitive Service Providers (CSPs) interested in participating in Appalachian Power Virginia's Customer Choice Program. The handbook includes the following information:

  • Licensing process with the State Corporation Commission
  • Customer enrollment
  • Energy delivery in APCo Virginia’s territory
  • Dispute resolution
  • Capacity requirements, billing, load profiling, and the settlement process

All provider support inquiries should be made by email to: virginiachoiceoperations@aep.com

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