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Here's how you can stay warm and manage your bill

Need help paying your bill?

If you're in need of financial assistance, we have several opportunities available to help you make the choice that is right for you and your family.

Some of the options we offer:

Want to avoid winter spikes in your bill?

Sign up for the Average Monthly Payment plan.

Why your bill may be higher than normal

  • If you use a heat pump, you know that heat pump efficiency suffers in extreme cold. Heat pumps are very efficient in our region's normal winter temperatures. But as outdoor temperatures fall below 30 degrees, heat pumps need help from less efficient supplemental electric resistance heat to maintain indoor warmth. In extreme cold periods, when heating needs are highest, most of the heat provided comes from the less efficient supplemental electric resistance heat. Learn more about how heat pumps work in this video from Community Housing Partners, a Virginia-based non-profit focusing on affordable housing.

What you can do to control your electricity usage

  • Limit your use of space heaters. Electricity to run just one 1,500-watt space heater can cost more than $4 a day, or $30 a week and $130 a month. If you use more than one space heater, your costs go up even more.
  • Check out our other energy savings tips
  • Check out energy efficiency programs at TakeChargeWV.com or TakeChargeVA.com including:
  • Home energy assessments
  • Low-income weatherization
  • Appliance recycling

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