Thank you for your patience.
Our homes are where we should feel safe. Before taking on an outdoor project at home, remember that all electrical work should comply with electrical codes. Hiring a professional can save time and ultimately money. If you are doing work yourself, take these precautions to protect your family.
When planting trees in our yards, think about whether the trees will interfere with power lines as they grow. We don’t want to have problems in the future. Be sure to select low-growing trees or shrubs that will not touch the overhead lines when they grow.
If you’re planting near a transformer, keep a distance of 10 feet from any side with an opening and 3 feet from other sides. Our crews need space to safely open the transformer when working on underground power lines.
Trimming tree limbs near our power lines is dangerous work. Cutting back trees near power lines along public streets and roads and some private properties is our responsibility. If you see trees growing close to our power lines, call
You have the responsibility to trim back trees that grow close to the wire that runs from our pole to your house. Please contact us at least two business days in advance. We’ll disconnect this service line for your safety.
Remember to NOT use a metal ladder and to keep your wood or fiberglass ladder at least 10 feet away from power lines.
We want you to be safe throughout your house. So whether you’re working with lights, power tools, generators or space heaters, here are some great ways to protect you and your family.
Safety tips for installing and using lights.
Safety tips when using power tools, cords and plugs.
Safety tips when using a generator.
Safety tips when using space heaters.
AppalachianPower.com and the Appalachian Power customer mobile app (com.aep.customerapp.apco).
Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each.
Throughout the site or app, we may provide links to resources and sites that are not part of AppalachianPower.com or the Appalachian Power customer mobile app.
Passively collected information
Personally identifiable information
The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.
In addition, we may use elements of this information in the following situations:
Also, Appalachian Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.
Appalachian Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Appalachian Power may not be secure.
If you would like to update your personally identifiable information or if you have questions
you provide any personally identifiable information through this site. Use of our web site after
This policy was last revised on December 13, 2017.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.956.4237.
Please login to manage your account.