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We’re committed to putting you first, enriching your life, and delivering unmatched service as we work to provide you with safe, reliable power. Our commitment is proactive, ongoing, and ever-evolving.

Every year, we invest millions of dollars to maintain, improve, and expand our system to ensure you have reliable electric service, and there’s reliable service for future customers. That means replacing and building new lines and substations, and maintaining an aggressive tree trimming program that has reduced outages from trees by 80% since 2010. These investments also help the communities we serve as they plan for growth and economic development.

We believe we’ve set the foundation to exceed your expectations, and as your trusted community partner, our aim is to anticipate your needs and deliver solutions. We’ll do that by bringing you more choices and using new technology, such as smart meters and smart grids, to improve how we deliver electricity to your home and communicate with you.

The grid of the future will need to support demand for power and anticipated growth. It’ll provide two-way communication between your house and our control systems so we always know when you're having issues with your power and we’ll be able to help you better manage your energy usage and costs.

We're committed to delivering unmatched service. What does that mean for you? It means fewer outages and less outage time. It means that you will have more control over how and when you use electricity, which will allow you to save money.

We'll continue to anticipate your needs so we can go beyond your expectations.

Appalachian Power plans upgrades in Henry County

Appalachian Power plans to rebuild approximately 15 miles of transmission line in Henry County to increase reliability to customers. The Fieldale – Ridgeway Transmission Line Rebuild Project involves upgrading equipment that resulted in multiple service interruptions for customers south of Fieldale down to the Virginia-North Carolina border, and east of Ridgeway toward Sandy Level. The company plans to seek approval from the Virginia State Corporation Commission later this year. If approved, construction is expected to start in fall 2023 and last about two years. 

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