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About Appalachian Power and HomeServe

As a homeowner, you may be unaware that you are responsible for any needed repairs to the electric service line that connects your property to our equipment.

A protection plan to help cover the risk of repairs is an optional purchase. It is not required for electric service from Appalachian Power. We recommend researching options and deciding for yourself what, if any, protection plan is right for you and your budget.

We make coverage from HomeServe available as an optional purchase for those who want the convenience of billing through Appalachian Power. HomeServe charges are itemized separately on your bill. Although we collect payments for HomeServe, your ability to pay off HomeServe charges has no effect on the continued delivery of electricity to your home. You will not be disconnected because there is a HomeServe balance.

For more information on this optional purchase, visit HomeServe's website for Appalachian Power customers.


Yes. Opting out is easy. Choose one of the options below. Please allow 4-6 weeks for your request to be implemented.

  • You may opt out of HomeServe online.
  • You may opt out by calling 855.239.4822
  • You may opt out by emailing privacy@homeserveusa.com
    - Write "Opt-Out" in the Subject Line
    - Include your mailing address in the body of the email

The home protection plans are sold and administered by HomeServe. We provide a convenient billing solution for customers who want to make this optional purchase from HomeServe.

We conducted a competitive bidding process called a Request For Proposal (RFP). Several companies that offer protection plans participated by submitting proposals for Appalachian Power to evaluate. We reviewed their terms of service, cost, and the references of the competing companies and selected HomeServe.

HomeServe covered our entire service territory, vetted qualified local contractors, and had good references. It has an "A" rating with the Better Business Bureau with over 1 million customers nationally.

Appalachian Power receives a commission for each plan sold. The money we receive is used to improve service and reliability for customers.

Appalachian Power does not endorse any products or services sold by any third party. We recommend researching all options and making a decision based on what is best for you and your budget. This is an optional purchase, and you may decline the option entirely, with no impact on your electric service from us.

No. You are free to pick any company that offer protection plans, or none at all.

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