Thank you for your patience.
Appalachian Power partners with BillMatrix for immediate payments by phone. Call BillMatrix toll-free at 800.611.0964 to make a payment.
Please Note: If you have questions not related to this payment service, please contact APCO directly.
Pay online without logging in ($1.85 fee applies)
Paperless Billing customers pay here
See all payment options
The service fee of $1.85 will be charged for a residential account and a fee of 2.95% will be charged for any non residential accounts by the service provider, BillMatrix. Non residential accounts can also pay via e-Check free of charge.
While you will be paying your account with Appalachian Power, the full amount of the fee is passed to BillMatrix as the provider of this service. If you have any questions or problems with your payment, please contact BillMatrix at 800.611.0964.
You will receive a confirmation code as proof of payment.
Appalachian Power will be immediately notified
of your payment through an electronic memo posting to your electric account. Payments
received prior to 4:00 p.m. EST will be posted to your account that evening. Those
made after 4:00 p.m. EST, on a weekend, or on a holiday will post on the next
Appalachian Power business day. Posting schedules
may vary on holidays.
AppalachianPower.com and the Appalachian Power customer mobile app (com.aep.customerapp.apco).
Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each.
Throughout the site or app, we may provide links to resources and sites that are not part of AppalachianPower.com or the Appalachian Power customer mobile app.
Passively collected information
Personally identifiable information
The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.
In addition, we may use elements of this information in the following situations:
Also, Appalachian Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.
Appalachian Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Appalachian Power may not be secure.
If you would like to update your personally identifiable information or if you have questions
you provide any personally identifiable information through this site. Use of our web site after
This policy was last revised on December 13, 2017.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.956.4237.
Please login to manage your account.