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Your location may not be showing up for a couple of reasons:
More information is needed. Enter your full address including ZIP code and apartment, suite.
Not in our service region. Electricity for your location may be supplied by another utility company.
You can call our Customer Operations Center at 800.956.4237 for additional assistance.
Your meter is located where your electric service enters your residence or apartment building.
The meter number is a 7 to 10 digit number that can be found on the faceplate as you look directly at the meter.
These images show the locations of the meter number on the three types of meters that
are most commonly used on our system. You may wish to print this screen to compare these pictures with your meter.
Your Social Security number is used to verify credit history. Providing this information is optional, but a deposit or some other security guarantee will be required if we’re unable to perform this verification. Please note: even if you do provide your Social Security number, we may still need to collect a deposit. Your credit history will determine whether a deposit is required.
AppalachianPower.com and the Appalachian Power customer mobile app (com.aep.customerapp.apco).
Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each.
Throughout the site or app, we may provide links to resources and sites that are not part of AppalachianPower.com or the Appalachian Power customer mobile app.
Passively collected information
Personally identifiable information
The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.
In addition, we may use elements of this information in the following situations:
Also, Appalachian Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.
Appalachian Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Appalachian Power may not be secure.
If you would like to update your personally identifiable information or if you have questions
you provide any personally identifiable information through this site. Use of our web site after
This policy was last revised on December 13, 2017.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.956.4237.
Please login to manage your account.