If you need to make an immediate payment,
has partnered with BillMatrix to process immediate payments online or by phone.
The service fee will be charged by the service provider, BillMatrix. While you will
be paying your account with
Appalachian Power, the full amount of the fee is
passed to BillMatrix as the provider of this service. If you have any questions or problems with your payment, please contact BillMatrix at 1-800-611-0964.
You will receive a confirmation code as proof of payment.
Appalachian Power will be immediately notified
of your payment through an electronic memo posting to your electric account. Payments
received prior to 4:00 p.m. EST will be posted to your account that evening. Those
made after 4:00 p.m. EST, on a weekend, or on a holiday will post on the next
Appalachian Power business day. Posting schedules
may vary on holidays.
Once you have used this service, you can check your
Appalachian Power account balances and initiate
payments 24 hours a day, seven days a week. However, using this payment option one
month does not obligate you to pay this way every month.