Stealing electricity is a serious safety concern for the public, for utility company employees and for government agencies.
It is illegal. It raises the cost of electricity for all customers. And, it can lead to serious injury or death from electrical
shock, fires and explosions.
Electricity theft includes diverting electric current and tampering with electric meters, which measure a customer’s
electrical usage. Here’s what you should know:
- Anyone trying to cause a meter to stop, under-register or be bypassed is stealing electricity.
- Our meters are capable of reporting meter-tampering to the utility.
- Appalachian Power employees are trained on how to monitor and identify all signs (and types) of meter tampering.
- We receive and investigate tips we receive from the public on possible electricity theft.
You can report electricity theft:
- By Completing the form below
- By calling Customer Service (800) 672-2231 (available 24/7)
If you would like us to follow up with you, please enter your contact information. Providing this information is totally optional.
Please provide us with enough information to help us investigate the suspected theft. At a minimum, we need (1) the street address or directions to the location and (2) the zip code.
Description of Suspected Theft:
A safety hazard is a condition that poses an immediate risk to the public, and can
- Downed wires that may be sparking or near water
- Downed poles
- Trees that have fallen on power lines
Never go near or touch a power line.
Letting AEP know about safety hazards helps prevent phone lines from becoming overloaded
and helps us prioritize work.