Thank you for your patience.
Notice a street light that needs to be fixed? You can put in a maintenance request below.
We schedule repairs as quickly as possible and your request may take several weeks to resolve.
What’s the best time to reach you? Select any that apply.
A safety hazard is a condition that poses an immediate risk to the public, and can include:
Never go near or touch a power line.
Letting us know about safety hazards helps prevent phone lines from becoming overloaded and helps us prioritize work.
Call our Customer Operations Center immediately at 800.956.4237 (available 24 hours).
AppalachianPower.com and the Appalachian Power customer mobile app (com.aep.customerapp.apco).
Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each.
Throughout the site or app, we may provide links to resources and sites that are not part of AppalachianPower.com or the Appalachian Power customer mobile app.
Passively collected information
Personally identifiable information
The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.
In addition, we may use elements of this information in the following situations:
Also, Appalachian Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.
Appalachian Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Appalachian Power may not be secure.
If you would like to update your personally identifiable information or if you have questions
you provide any personally identifiable information through this site. Use of our web site after
This policy was last revised on December 13, 2017.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.956.4237.
Please login to manage your account.