News About Rates

Information about Tennessee

For nearly a century, American Electric Power (AEP) has served the Kingsport, Tenn., community by many names, but our dedication to customers has remained constant. We are known by Kingsport Power Company and we also do business as AEP Appalachian Power. Our operations, including rates and tariffs, are governed by the Tennessee Regulatory Authority (TRA).

In August 2016, the TRA authorized the company to implement new distribution rates and establish a new combined fuel and power purchase rider applicable to all customers on a prorated basis effective September 1, 2016.

In September 2016, bills reflect a prorated share of both the old elements (base rates, fuel rider, purchased power rider) and new elements (distribution service cost, a combined fuel and purchased power rider) of a bill. Beginning in October 2016, customer bills reflect only the new elements.

Customers residing within the City of Kingsport see a line item to collect a franchise fee that was put into effect in August 2016. Bills may also include required taxes or other adjustments.

Kingsport's base rates had not changed since 1992 and these new rates will enable it to recover the present-day costs associated with serving its customers. The cost per kilowatt-hour (kWh) of electricity for a residential customer is 8.03 cents; there is also a $12.63 customer charge each month. A typical residential customer can expect to realize an increase of about 4-5 percent from an average 2015 bill.

Even with the implementation of the new distribution rates and the franchise fee within the City of Kingsport, Kingsport Power remains the lowest-cost power provider among its neighboring utilities.

For economic and environmental benefits, you should manage energy usage wisely—as thoughtfully as you purchase gasoline, shop for bargains on school clothing, or search for the best deal on groceries. To learn more is to visit the company's website at for energy-saving tips and a free home energy calculator that can help you to use energy wisely and save money. The site also provides information on payment options available to customers.

Kingsport Power/AEP Appalachian Power understands that tough economic times or individual situations may affect some customers so dramatically that conservation may not be enough. Customers who recognize that they have bill problems or may be unable to pay a full amount should contact the company on line or by phone at 1-800-967-4237 as soon as possible in order to work out payment arrangements.

AEP Appalachian Power's primary focus is to provide safe dependable electricity. Our employees work hard every day to assure that our customers have that service and make an extra effort to control our costs to assure that we continue to do that at the lowest price possible.

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Use of this site constitutes acceptance of the AEP Terms and Conditions. View our Privacy Policy. © 1996-2020 American Electric Power. All Rights Reserved.

Privacy Policy

Privacy Policy for Appalachian Power, a unit of American Electric Power (AEP)


This Privacy Policy applies only to and the Appalachian Power customer mobile app (com.aep.customerapp.apco). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of or the Appalachian Power customer mobile app. This Privacy Policy does not apply to those resources and sites.


By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to Appalachian Power’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to Appalachian Power (for example, providing the information to third parties performing computer-related services for Appalachian Power);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Appalachian Power uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, Appalachian Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


Appalachian Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Appalachian Power may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

Appalachian Power reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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