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Contact Us
Contact Us
To Contact Appalachian Power If you have a question, comment, or wish to report a problem, please choose from among the options below so we may handle your communication most efficiently.  
Account Maintenance

If you've got a new phone number or would like your bill sent to a new mailing address, please use our online account maintenance form.

Job Seekers

To inquire about employment at Appalachian Power, please visit the Careers section of our corporate web site, AEP.com.

External Affairs

Charitable groups and educational organizations seeking donations and other services from Appalachian Power, please contact our External Affairs group.

Community Affairs

Meter reading schedules and information on how to read your own meter are available on our site.

By Email
E-mail address:
Required to send you an email reply
Confirm E-mail address:

First name:
Last name:
Account number:

Required for account-related inquiries
Street address:
ZIP Code:
Example: 12345
Phone number:
Example: 123-456-7890
Fax number:
Example: 123-456-7890
By Phone
For safety hazards and other customer service needs, please call our Customer Operations Center at:
  • Tennessee - 1-800-967-4237
  • Virginia - 1-800-956-4237
  • West Virginia - 1-800-982-4237

    For Business Customer needs, please call:
  • 1-888-710-4237

Hablamos Español

  • Para obtener ayuda en español, llame al
  • Para reportar un apagon, llame al

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Try Paperless Billing Now

You already go online to do business with Appalachian Power. Try paperless billing and you can:

  • Your Nest thermostat is waiting! Enroll in paperless today to be in the sweepstakes!
  • Pay your bills online for free
  • Help the environment by using less paper
  • Enjoy convenience -- get online access to all of your bills

Thank you. You are signed up for paperless billing and will receive your bill notification via e-mail.

We're sorry. There was an error enrolling your account in paperless billing. For more information, contact the Customer Operations Center at (800) 956-4237.
In addition to your web password, this account has a privacy Security Code. The Security Code is a password you verbally requested with an agent for your electric account. Beginning January 7th the Security Code will be required to login. Please call our Customer Operations Center at (800) 956-4237 to verify or change your Security Code.