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Appalachian Power, Wheeling Power to make additional funds available to West Virginia customers for financial assistance

January 15, 2021

CHARLESTON, W.Va. – Appalachian Power, along with Wheeling Power, requested and received Public Service Commission of West Virginia (PSC) approval of a plan to reduce restrictions on the company’s Fresh Start Fund in order to help West Virginia residential customers experiencing difficulty paying their electric bills on Friday, Jan. 15.

Approximately $13 million in Fresh Start funds will be automatically applied to the accounts of residential customers on their past due amounts of more than 90 days or those residential customers whose accounts are already on deferred payment arrangements.

In 2018, the company earmarked $15 million in savings from the 2017 Tax Cuts and Jobs Act to establish the Fresh Start fund to provide financial assistance on electric bills of low-income West Virginia residential customers. Approximately $1.5 million in Fresh Start funds have already been used to assist eligible customers.

In light of severe financial hardships wrought by the COVID-19 pandemic, the PSC’s Consumer Advocate Division (CAD) and PSC Staff proposed that Appalachian Power eliminate the low-income requirement for distribution of the Fresh Start funds. In agreement with the PSC Staff and the CAD, the company filed the proposal and requested the Commission’s prompt consideration.

Customers with past due amounts are encouraged to keep their accounts current. The company will work with customers to set up payment arrangements and make appropriate accommodations.

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