Thank you for your patience.
Companies seeking to attach facilities to our poles can use the expertise of our joint use engineering team. We manage the engineering, design, construction, regulatory, legal, and contractual oversight of all third-party telecommunication, cable, antenna, and private parties to commence construction of proposed attachments. Below are the resources you’ll need to begin the process. Please contact the Joint Use Representative with any questions or to get started.
Joint Use Representative: Tom Watts
E-mail: tmwatts@aep.com
General Pole Attachment Process Flow Chart
Appalachian Power Pole Attachment Policy
Contact JU Department
General One Touch Make Ready (OTMR) Flow Chart
JU Portal User Guide
JU Portal
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800-956-4237.
System Maintenance Many online functions, like login and outage reporting, won't be available from 1:00 AM - 7:00 AM ET on Sunday, 7/13.
If you have an urgent issue, please call our Customer Operations Center at 800-956-4237.