Start New Service
- Not a current Appalachian Power customer OR
- Keeping service at your current Appalachian Power residence, but want to also start service at an additional address in the service territory.
NOTE: This online function is currently only available to residential customers. Business customers please contact your local Appalachian Power Customer Operations Center.
- Current customer of Appalachian Power moving to another home within the AEP service territory.
- You can keep the service on at both addresses while moving.
NOTE: To transfer service to someone else living at the same address, please Start New Service.
- Turn off electricity at your address and close your account.