Utility Assistance Available for Low-income families
Appalachian Power has partnered with Dollar Energy Fund, a non-profit
hardship fund, to help low-income families in Tennessee, Virginia, and West Virginia
pay their electric bills.
Learn more about eligibility guidelines and how to apply.
Low-Income Home Energy Assistance Program (LIHEAP)
Having trouble managing your bills?
works with many private and non-profit community-based local and federal organizations
that provide assistance to low-income residents. LIHEAP is one of the programs offered
to provide energy assistance. Each state has different qualification requirements.
Check your state's program
to find out if you qualify.
Prevent Disconnection Of A Friend Or Relative
You can help someone avoid electric service disconnection with our Third-Party Notification
program. This free service is often used on accounts of those who are elderly or
ill, but it can be used for any customer.
- As an authorized third party (designated by the account holder), you will receive
copies of the billings if electric service is at risk of being disconnected due
- You will not be responsible for paying the bill.
print a registration form and mail it to us. Please note that
the form must be completed and signed by the account holder.
Serious Medical Condition Certification
Appalachian Power works with customers on a case-by-case basis when they are having trouble paying
their electric bill or face a disconnection. In 2011, the Virginia State Corporation Commission
enacted rules for utilities in Virginia to follow when service is scheduled to be disconnected
to a residence occupied by someone who has a serious medical condition. If you are a Virginia
customer and someone in your household has a serious medical condition, please have your physician
complete the attached Medical Condition Certification form and send it to the following address:
American Electric Power
1 AEP Way
Hurricane, WV 25526
The completed form may also be faxed to us at 800-281-3916.
Note: This form is for Virginia customers only.