As warmer weather approaches, many consumers start planning home improvement projects, and scammers often take advantage of the season.
Appalachian Power warns some door-to-door solar solicitors are falsely claiming to partner with Appalachian Power or other local utilities to appear legitimate.
"The biggest thing they'll tell homeowners is that they’ve partnered with Appalachian Power or your local utility to gain your trust," said Leonard Price, senior key account manager at APCo. "It makes them sound more reputable because people know the power company. It's almost like we're recommending them."
While some reputable solar companies do sell door-to-door, customers should verify any company that approaches them before signing a contract.
Tips to help you make an informed decision:
- Research the company - Legitimate solar firms do exist, including some that sell door-to-door. Check business reviews, licensing and ask for references.
- Get multiple quotes - Compare quotes and know that if a company hasn’t looked at your electric bill, they can’t give you an accurate quote of savings.
- Expect to stay connected to the grid – You will receive credit on your monthly bill for any excess power you generate, however rooftop solar typically doesn’t eliminate your entire electric bill.
- Understand limitations - Unless a system includes battery backup, it won’t provide power at night or during outages.
Once a customer has decided they are ready to move forward with a solar company, to ensure the safety of the customers, APCo requires an interconnection service application and verified inspection before operation.
Price notes that while installing solar panels may seem complex, APCo assists customers throughout the process. “Our team is here to help and will guide you to ensure a smooth connection.”