HURRICANE, W.Va., Nov. 20, 2025 – Across West Virginia, food insecurity impacts many people. Appalachian Power (APCo) today took steps to change that during a drop-off event for WCHS-TV Charleston’s Feeding Families Food Drive.
APCo employees staffed the donation location, stacking pile after pile of canned goods and nonperishable items donated by community members. Additionally, APCo employees traveled from around the state to hand-deliver items collected at their respective locations.
In total, nearly 9,000 pantry items were collected.
“We know that many are struggling to put food on their tables,” said George Porter, APCo’s director of Corporate Communications. “The holidays are a time for family. For many, it’s also a season to give back. We hope that our donation of pantry items will help alleviate one less worry for families in our communities during the holiday season.”
Today’s drop-off event was held at the company’s Hurricane Customer Operations Center, which employs more than 200 West Virginians. Center personnel work around the clock to help customers with billing, service requests and outage updates.
“I take customer calls every day and do everything I can to assist our customers and provide the best solutions for their concerns. I know many are doing their best, but they are still struggling to provide for their families,” said Lisa Dohring, senior customer operations associate, at the Hurricane Customer Operations Center. “I’m thankful that I work for a company that recognizes the needs of our community and participates in events like Feeding Families.”
In addition to participating in and sponsoring the Feeding Families Food Drive, APCo is also taking other steps to make electric bills more affordable for working families. Earlier this year, the company received approval from the Public Service Commission of West Virginia to make financial decisions that will lower customer rates. Learn more about these decisions by visiting https://www.appalachianpower.com/company/about/rates/securitization/.