We have temporarily suspended all disconnections for non-payment. We know our customers are concerned about their families, and ensuring you have reliable electric service allows you to focus on staying healthy and well. We are committed to doing what we can to help our customers, our employees and the communities we serve navigate this uncertain time. We urge customers to make every effort to keep their accounts current during the period when disconnections are suspended. If you anticipate problems paying your electric bill, please contact us to discuss payment options.
Will customers have to pay for electric service used during the emergency?
Yes, customers are still responsible for all billed electricity. We urge you to make every effort to keep your account current during the period when disconnections are suspended. If you anticipate problems paying your electric bill, please contact us to discuss payment options at 800-956-4237 or through our social media channels on Facebook and Twitter. We will work with you to set up payment arrangements and make appropriate accommodations. Keeping up with payment arrangements will ensure you remain in good standing and will remain connected once normal operations resume.
How long will the disconnection suspension last?
Due to the evolving nature of this pandemic and uncertainty around its impacts, we have not determined when service disconnections will resume. The suspension on disconnections is a temporary measure to provide short-term relief for customers. We’re working with our partners at state and local levels to monitor conditions and ensure our actions are meeting the needs of our customers and our communities.
Why am I still receiving disconnect notices?
If you would normally be subject to disconnection, you may still receive disconnect notices even during the suspension. The notices are to inform you that a balance is due and will stress the importance of contacting us over the phone or through Facebook or Twitter to work out payment arrangements. Keeping up to date on payment arrangements will allow you to maintain service when the suspension is over. Community action agencies also need disconnection notices to process social service assistance.
What happens when the suspension is over?
If you have made and kept up with payment arrangements, you will be considered to be in good standing. If you did not make and keep current with payment arrangements and were subject to disconnection prior to the suspension, you will be subject to disconnection after the suspension is lifted. Our goal is to have no customer disconnected, and we will work with you to set up payment plans. Please contact us by phone or through Facebook or Twitter if you have any questions or need assistance.