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External Affairs
Virginia Service Area
If you have questions about your bill or electric service, please call 1-800-956-4237. Our Customer Operations Center is open 24 hours a day, seven days a week. Thank you.


Larry Jackson
Manager, External Affairs
4001 Mayflower Drive
Lynchburg, VA 24501
E-mail: lejackson@aep.com
Mary L. Begley
Manager, External Affairs
13563 Owens Drive
Glade Spring, VA 24340
E-mail: mlbegley@aep.com

H. Joseph Jones
Director, External Affairs
P.O. Box 2021
Roanoke, VA 24022-2121
E-mail: hjjones@aep.com

Ron Jefferson
Manager, External Affairs
3 James Center
1051 E. Cary Street
Suite 1100
Richmond, Va 23219
E-mail: rjjefferson@aep.com


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In addition to your web password, this account has a privacy Security Code. The Security Code is a password you verbally requested with an agent for your electric account. Beginning January 7th the Security Code will be required to login. Please call our Customer Operations Center at (800) 956-4237 to verify or change your Security Code.