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Competitive Service Providers (CSP's) licensed by the Virginia State Corporation Commission (SCC) and registered with us may request a copy of the Mass Customer List. Complete and submit the following document to Provider Support as directed at the top of the document. The fee is $150 for each customer list requested.
We update the Mass Customer list and make it available on a monthly basis. This list includes the best available data from our billing system. CSP's must complete a request form each time they wish to obtain the Mass Customer List. To the extent that a CSP wishes to use the customer list in its marketing efforts, the CSP must use the most recent list available. We assume no liability for the accuracy of the information on the list, including the customers’ eligibility to take competitive energy services.
The Mass Customer List has no delimiters, and each record contains 1273 bytes as a fixed length. This layout is contained in the spreadsheet below and will be included along with the electronic copy of the customer list.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.956.4237.
Please login to manage your account.