Shopping For A Provider

Residential customers will have the ability to choose a Competitive Service Provider (CSP) individually, only if the provider offers service supplied with 100% renewable energy.

As you begin to shop for a new electric provider or aggregator, you'll hear some new terms and concepts that are used in when participating in Customer Choice. Being familiar with these terms and concepts will aid you in your selection of a provider. Particularly when discussing and reviewing offers from providers.

Terms & Definitions

The arrival of competition to Virginia's electric utility industry brings with it a new vocabulary.

Competitive Retail Electric Service (CRES) Provider: the company that you can choose to provide the generation of your electricity.

Aggregator: A person, local government or organization licensed by the SCC that brings together a group of customers and negotiates the price and other details for electric supply service on their behalf.

Competitive Service Provider (CSP): A person or company licensed by the SCC to sell competitive energy services in Virginia.

Competitive Transition Charge: This charge, which may be as low as zero and may vary annually, applies to customers who choose a CSP, and is associated with the transition to competition in the electric industry. This charge is sometimes referred to as a transition charge or wires charge.

Default service: The required provision of electricity supply service by a supplier designated by the SCC, to customers who are unable to shop for a CSP, choose not to shop or sign up with a CSP who at some point fails to perform. Such customers will be served under capped rates until this service is established.

Distribution service: The delivery of electricity to your home or business over AEP Virginia's distribution lines; this service must be purchased from AEP at regulated rates.

Electricity supply service: Consists of generation service and fuel, or when provided together, generation service, fuel and the OATT portion of transmission service. This service may be purchases from a CSP. In exercising the choice to purchase from a CSP, you will be subject to any Commission-approved Competitive Transition Charge in addition to the CSP's charges for electricity supply service.

Local Distribution Company (LDC): The regulated public utility that owns, maintains and operates the distribution lines and other equipment necessary to deliver electricity you; LDCs are regulated by the SCC.

Local utility tax (local consumers tax): A tax, imposed on electricity consumers by most localities of the Commonwealth based on kilowatthours (kWh) used by the consumer.

Price to compare: the price for an electric provider to beat for you to save money. You should use this amount to compare offers from competing providers. The price to compare appears on the monthly bill you receive from AEP Virginia. Your specific price to compare may vary from month to month, depending on how much electricity you use and when you use it. For AEP Virginia customers, the price to compare includes combined costs for generation and transmission services. Not all companies state price to compare in this same manner. Please check to make sure you are comparing similar charges.

State and local consumption tax (VA Electric Consumption Tax): A tax on electricity consumers in the Commonwealth based on kWh used by the consumer and delivered by AEP Virginia.

Transmission service: Consists of transmission service provided under the applicable Open Access Transmission Tariff (OATT) and retail transmission service.

Unbundled service: The separation of generation, open-access transmission, retail transmission and distribution services and possibly other related services into service offerings with separate prices for each.

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Privacy Policy

Privacy Policy for Appalachian Power, a unit of American Electric Power (AEP)


This Privacy Policy applies only to and the Appalachian Power customer mobile app (com.aep.customerapp.apco). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of or the Appalachian Power customer mobile app. This Privacy Policy does not apply to those resources and sites.


By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

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Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to Appalachian Power’s affiliates and subsidiaries, unless such transfer is prohibited by law;
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Appalachian Power uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, Appalachian Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


Appalachian Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Appalachian Power may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

Appalachian Power reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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